THE CONDITIONS OF RETURN
According to the law "On consumer protection" exchange and return is possible within 14 days from the date of delivery of the order. Products must be brand new: should not be subjected to wear, washing or any other effects, all tags must not be broken. Soles of shoes must be in perfect condition. We do not accept returns of items that do not meet our return policy. These things will be sent back to the buyer at his expense.
THE RETURN OF THE ORDER IN MOSCOW
A return order can be fulfilled in the following ways:
- You can return goods to our shop at the address: Moscow, Stolyarny lane, 3к13, working hours – mon-Fri from 12.00 to 20.00.
- Using the services of transportation companies. Send the returned goods must at the address: 123022 Moscow, Stolyarny lane, 3к13 (payment services the courier company is at the customer's expense).
When returning goods, the refund is sent within 10 working days to your credit card or via cash transfer of funds (article 22 of the RF Law "On protection of consumer rights"), except for purchases made by cash directly in the store.
Earnest request - the fact of the return to inform us in advance by phone or email. Once you've sent your items, please report the number of items, so we can track the return. Otherwise, the online store is not responsible for the possible loss of Your refund.
TERMS OF DELIVERY
If the operator will not be able to call to confirm the order at the address indicated within 48 hours from the time you place your order (except weekends and holidays), the order will be cancelled. If You chose as a payment method Bank transfer or PayPal, the order will be shipped only after confirmation of this payment.
COURIER DELIVERY IN MOSCOW
Shipping is done within 1-3 days after order confirmation. On the day of delivery You will be contacted by the courier to confirm the time of arrival. Stay the courier from the buyer for fitting – no more than 15 minutes. You have the right to refuse the goods ordered at the time of delivery, or to return after purchase within 14 days.
PICKUP IN MOSCOW
You can pick up Your order yourself in the gallery WHOIAM, pre-warning about this. The store is located at the address: Moscow, Stolyarny lane, 3к13, working hours – mon-Fri from 12.00 to 20.00. The order can be paid in cash, by Visa, Mastercard or American Express.