Terms of delivery
If the operator will not be able to call to confirm the order at the address indicated within 48 hours from the time you place your order (except weekends and holidays), the order will be cancelled. If You chose as a payment method Bank transfer or PayPal, the order will be shipped only after confirmation of this payment.
1. Courier delivery in Moscow
Shipping is done within 1-3 days after order confirmation. On the day of delivery You will be contacted by the courier to confirm the time of arrival. Stay the courier from the buyer for fitting – no more than 15 minutes. You have the right to refuse the goods ordered at the time of delivery, or to return after purchase within 14 days.
2. Pickup in Moscow
You can pick up Your order yourself in the gallery WHOIAM, pre-warning about this. The store is located at the address: Moscow, Stolyarny lane, 3к13, working hours – mon-fri from 11.00 to 20.00, sat from 12.00 to 20.00. The order can be paid in cash, by Visa, Mastercard or American Express.
3. We deliver orders all over Russia.
Delivery with fitting is carried out by Pony Express courier service within 3-10 working days from the moment of order confirmation to the specified address.
On the day of delivery, the courier will contact you in advance to check the arrival time.
Fitting time-no more than 15 minutes.
You have the right to completely cancel the ordered product at the time of delivery, or return the product after purchase within 14 days.
Paid orders are delivered by TNT Express service within 1-3 working days.If you do not fit the product or the amount of the purchase of the product was less than 10,000 rubles, delivery is paid by the recipient.
If the order amount is more than 10,000 rubles, delivery is free, up to 10,000 rubles — 500 rubles.
4. We deliver orders worldwide
We deliver orders worldwide by DHL, TNT and UPS Express services. It is possible to send only pre-paid orders.
When the amount of the order of from 60,000 rubles delivery is free, for orders up to 60,000 R. shipping cost 2800 R. You can pay online by card.
- Europe: Delivered in 2-4 working days
- USA, Asia, Australia: Delivered in 2-4 working days
- Other regions of the world: Delivered in 4-5 working days
1. Bank cards Visa, MasterCard, American Express through acquiring system «ChronoPay» during registration of the order.
You will be redirected to the secure payment page of internet payment operator «ChronoPay» to enter the details of your card to pay for a purchase.
Please, prepare your plastic card in advance. Connection with payment page and transfer information are implemented in secure mode with using the technology 3D Secure.
If your bank supports the technology of secure Internet payments SecureCode, Verified by Visa, American Express SafeKey than you may need the special password. You can clarify methods of obtaining passwords in bank where you card was released.
This site supports the 128-bit encryption. Confidentiality of personal information is provided by internet payment operator «ChronoPay». All information will not be provided to third parties except cases stipulated by legislation of Russian Federation.
All payments by bank cards are carried out in accordance with the requirements of payment systems Visa Int., MasterCard Europe Sprl, American Express.
You can abandon ordered goods in any time before it is received or at the time of courier delivery or after it was received within 14 calendar days.
You can read more about rules of return here.
2. Cash or bank card to the courier
The payment to the courier is made at the time of delivery. In turn, you receive a check from the courier.
You should pre-warn courier at the time of his call if you want to pay by bank card.
- Card cannot be transferred to pay for the order to third parties.
- Signature on the Card must match the signature of the Client in the passport (or in any other identification document).
- The certain actions are taken when using the Card: authorization of an operation; check the number of the card for absence in the Stop-list; the correctness of entering the PIN-code; match card number with data of the POS-terminal check; comparison of the signature on the Card and the check.
- Courier has the right to ask you to show the identification document if PIN-code is not entered for payment.
3. Cash or bank card for self-delivery
- Payment is made after testing and fitting goods by client.
- Final amount to be paid is carried out on a commodity waybill where all goods which client wants to buy are indicated.
- Items for which a prepayment was not made are stored at point of delivery of goods for 24 hours. If client did not pick up order on time, it is annulated.
- Using the gift cards or loyal cards for self-delivery is possible only if the order is prepaid on the website.